FAQ

Sizes, paper, framing, care, shipping, returns and payments for Bassem.art prints.

The Minaret Relief framed above a walnut sideboard in a dining room

BASSEM.ART · QUESTIONS

Before you hang it

Sizes, paper, framing, care, shipping, returns and payments, in plain words.

02

About the work

How is the work made?

Bassem works digitally. Each piece starts with his idea and direction, is developed with digital tools including AI-assisted generation, and is then selected, refined and finished by him until it holds together at full size. The Story tells it in full.

Is each print part of an edition?

Every print is an open edition: it is made when you order it, and a piece stays available for as long as it is in the gallery.

May I use the image for something else?

A print is for display in your home or office. Buying it does not include the right to copy, scan or reproduce the work, or to use it commercially. For anything beyond that, write to us.

04

Care

How do I look after my print?

Keep it out of direct sunlight, away from heat and damp, and at a steady room temperature. Dust the frame and glazing with a soft, dry cloth. Never wipe the print surface itself, and never use water or cleaning sprays on it. An unframed print is best kept flat, in a folder or between clean sheets of paper.

06

Returns

Can I return a print?

Every print is made for you when you order it, so we cannot accept returns for a change of mind. If your print arrives damaged or misprinted, or you received the wrong item, email us within 30 days of delivery with your order number and a photo. We reprint it free or refund you in full, your choice, and there is no need to send anything back. The full policy is on returns and refunds.

My print arrived with a gentle curl. Is it damaged?

No. An art print that traveled rolled keeps a soft curl for a while; see “My art print arrived rolled. How do I flatten it?” above. A crease, a dent, a tear or a mark on the image is damage, and we will put it right.

Can I change or cancel my order?

Orders go into production quickly. Email us as soon as possible and we will do our best to catch it. See returns and refunds.

Still have a question? Write to us. A person answers within one business day.